Cancellation & Refund Policy

Changing or cancelling an order

Orders cannot be changed or cancelled after they have been placed. Please review all products, quantities, options, delivery details and contact information carefully before completing payment.

If Foodist is unable to fulfil an order and cancels it, Foodist will contact the customer regarding any eligible refund of product charges.

Delivery fees

Delivery fees are non-refundable after payment has been completed, including where an order issue results in an eligible product refund.

If redelivery is required because the address or phone number was incorrect or nobody was available to receive the order, an additional delivery charge may apply.

Wrong, missing or damaged items

Check the order when it arrives. If an item is missing, materially damaged or different from what was ordered, contact Foodist promptly with the order number and clear photographs where relevant.

After reviewing the issue, Foodist may provide a replacement, store credit or refund for the affected item. Foodist may request that the item is retained until the issue has been reviewed.

Quality and preference

Because products are handmade, minor differences in colour, shape or presentation are not defects. Refunds are not normally available for a change of mind, personal taste preference, incorrect customer selection or failure to follow storage or reheating instructions.

Approved refunds

Approved refunds are returned through the original payment method where possible. After Foodist submits the refund through MyFatoorah, the time it takes to appear depends on the payment provider and the customer’s bank.

Foodist will confirm the outcome using the contact information supplied with the order.

Contact

For any order problem, contact @foodistkw on Instagram and include the order number, customer name and phone number.